Cancellation / Return Policy
Cancellations for Larger Furniture Items:
1. We are able to cancel orders for a full refund if:
- The cancellation is completed BEFORE items have been picked from the distribution center for shipment.
- If an order has been picked and is in the shipping prep stage, the order can be cancelled but will be subject to a 20% restocking fee since it will then be considered a return.
2. We will do everything in our power to cancel an order before it has shipped if notified via email, but if an item has been shipped already, it is subject to our standard 30 day return policy.
Cancellations for Gift & Home Decor Items:
1. Our Gift & Home Decor Items are processed immediately upon receipt of your order. These items are picked and pulled from our warehouse and immediately begin being processed for shipment.
- Once an order has been placed for one of our Gift & Home Decor items, we are unable to cancel the order.
- Items may be returned according to our 30 day return policy.
In unusual circumstances, Furniture Creations reserves the right to cancel orders proactively that may have resulted from listings that show erroneous information (prices uploaded incorrectly / product has changed materially from what was originally listed, etc). Thank you for your understanding.
Color / Appearance / Dimensions / Price Discrepancies
Although we make every effort to provide high quality images and descriptions of our products, we are not responsible for image color / appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please contact us so that we may assist you in answering any questions you may have prior to ordering. All return requests due to color / appearance variations or slight dimension variations are subject to our standard 30-Day Return Policy.
Furniture Creations is not responsible for pricing or other errors in the description of our products, and we reserve the right to cancel any orders arising from such errors.
30 Day Return Policy – All Items
If you are not satisfied with your purchase within the first 30 days after you receive your order, you can return it for a refund of your original purchase price, less a 20% restocking fee and all original and return shipping costs. If your order had “Free Shipping”, this is a one-way offer so if you return your order our actual outbound shipping costs to you will also be deducted from the refund.
- You must first contact Furniture Creations at email@example.com to request an RMA (Return Merchandise Authorization).
- You are responsible for making all arrangements associated with the return of your merchandise and items must be received back at our warehouse in their original, unused condition. Any and all related parts and assembly instructions received must be included with the item.
- Any damages or missing parts that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely.
- Please do not forget to first obtain an RMA number prior to shipping your item back to Furniture Creations.
- Shipment refusals will be treated as a standard return, in which the above policy will apply.
- Refunds issued for returned orders are credited back to the buyer’s original payment method. There may be a 3-5 business day processing time before you see the credit applied to your account.
NOTE: If your item was defective or damaged it may not fall within our standard return policy. Please see our Damaged Merchandise section for instructions in such cases.
Please note that Furniture Creations is not responsible for the handling of your merchandise once it leaves our warehouse. As a result, any damage that may occur after this point while the furniture is in transit is the shipping carrier’s responsibility. If a situation arises, our staff is well trained to offer assistance. It is assumed however, that you have followed our Shipping and Delivery guidelines provided herein so we can file a claim and coordinate a resolution with the shipping carrier to ensure you are fully satisfied with the outcome.
- Damages must be reported within 3 business days from the date that the item was received.
- We will be unable to offer any assistance after the 3 business day period since there will then be a question of whether the damage occurred after delivery instead of by the carrier during shipment.
- All damages and other issues must be reported by email to firstname.lastname@example.org
- A written record is required as it allows any of our customer support staff to have access to the information and assist you as necessary.
- Photo evidence is required for any damage to the item that is in your possession that was not refused at the time of delivery.
- In the event concealed damage is discovered, please contact us in like manner so we can determine if parts may be able to be sent as resolution or a possible partial refund of your payment be issued instead.
|In addition to shipping nationwide, Furniture Creations is proud to serve the local communities of the greater Phoenix metropolitan area and its nearby areas in Arizona, including: