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CONTACT US877-295-3904
931 E Elliot Rd #116 / Tempe, AZ 85284

Bedroom Furniture, Living Room Furniture, Kitchen & Dining Room Furniture - FREE Nationwide Shipping!


Frequently Asked Questions

Sorry, we do not ship outside of the 48 contiguous states. 
 
Are additional pictures available?
Any available images of the items will be provided within the listing.
 
Is the item available in different colors?
If available in other colors / finishes, we generally list them separately. You can find them by searching within our site. 
 
Do you deliver inside my home?
In home delivery is not provided with our basic freight curbside shipping or available for all orders. Please contact us to see if your order qualifies to add this option. 
 
Do you have a phone number I can contact you at?
Yes, our toll free Customer Service number is 877-295-3904
 
When will I receive my order?
All orders are generally processed and shipped within an estimated 3-5 business days if not sooner. Tracking information will be updated within your order and Amazon will also send an email to you with it. Be sure to check the provided tracking information for the scheduled date for your order. 
 
Do you price match?
We'll do our best to match the price for you if contacted within 15 days from your order placement. Please see our Price Matching Policy for details. 
 
My item arrived damaged / defective. What now?
Damages and defective items are handled on a case by case basis since there are several factors to consider when resolving this for you. Please be sure to read our posted Shipping and Damaged Merchandise Policies for details. 
 
How do I cancel my order?
Cancellation requests can be sent via email. Please be sure to read our posted Cancellation Policy to see if your order meets the requirements for cancellation. You are welcome to contact us anyway if you are not sure. 
 
My shipping address and / or phone number is wrong or incomplete. How can I change it?
Send us an email providing us with the correct address / phone number. Please note that if the order has already been shipped, it may be too late to change the information while the package is in transit. We will however, do what we can to assist you. Any changes made to the address and / or phone number after the order has been shipped are subject to additional intercept and transportation fees, which are charged to us by the carrier. 
 
If I purchase an item now can I have it shipped at a later date?
Unfortunately, due to the popularity of our items, we cannot hold merchandise for future shipment. There is a possibility that the item may become out of stock or even discontinued before your requested ship date. We thus suggest you wait to place the order when you are available to receive it. 
 
I received a completely different item from what I purchased. What now?
While such occurrences are extremely rare, the warehouse may pick and pack the wrong item to send you. If this has happened please email us letting us know exactly what you did receive and we will work to resolve this for you as hassle free as possible. 
 
My order is being returned to you since I was unavailable to receive it at the time of delivery. What now?
Generally such returns are handled within our posted 30-Day Return Policy guidelines. Please email us to report the issue and we will let you know if there is anything different we can do for you. 
 
Do you offer Gift Message and Gift Wrap services?
We unfortunately do not offer Gift Wrapping or Message services. 
 
Are the items new?
All our items are brand new unless otherwise described in the listing.
 
Is the item currently in stock?
We sell through multiple channels, including online and in our bricks and mortar store. At any time, we may have limited quantities on hand. Items can become temporarily out of stock or even discontinued without notice. If either of these situations should arise with your order, we will contact you and provide you with any available options at that time.
 
Can you send me a fabric swatch or sample of wood finish?
Unfortunately, such samples are not available for our items.
 
Can I pay extra for expedited shipping?
Expedited shipping services are not available for our items.
 
Why haven’t I received a response from my email(s)?
There could be a number of reasons but here are two of the most common reasons:
(a) Your ISP SPAM filters blocked our response from your Inbox. You will need to adjust these or check your "junk / spam" folder. This can be avoided in most cases by adding us (sales@furniturecreations.com) to your approved sender list.
(b) You haven’t allowed sufficient time to pass so we can provide you with a response to your question(s). Most emails are responded to within 24 hours of receipt (excluding weekends and holidays).
 
What is the difference between the terms "shipment date" and "delivery date" if any?
There is actually a difference.
The shipment date is the date when the item leaves the manufacturer or the warehouse and transit is initiated with the carrier of choice (UPS, FedEx, USPS, Freight...).
The delivery date is the date when it arrives at the premises of the customer/purchaser.
 
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In addition to shipping nationwide, Furniture Creations is proud to serve the local communities of the greater Phoenix metropolitan area and its nearby areas in Arizona, including:

Tempe, Chandler, Gilbert, Scottsdale, Ahwatukee, Mesa, Sun Lakes, Sun City, Deer Valley, Guadalupe, Laveen, Surprise, Higley, Apache Junction, Goodyear, Glendale, Fountain Hills, Queen Creek, El Mirage, Tolleson, Paradise Valley, Peoria, Cave Creek, Carefree, Casa Grande, Maricopa, Avondale, Litchfield Park, and Buckeye.