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Furniture Creations thanks you for visiting our website. Your business is appreciated and we look forward to fulfilling your furnishing needs. In order for us to provide you with the quality service you deserve, please read the following terms and policies below and contact us with any questions prior to purchase.
Customer Service
Have a question? Check out our Frequently Asked Questions page which just might have your answer.
We also offer email and phone support to all of our customers.
Email support:
sales@furniturecreations.com - We strive to answer all emails within 24 hours (excluding weekends or holidays)
Telephone support:
(480) 222-3434 (In Phoenix)
(877) 295-3904 (Toll Free)
General Questions
Our physical store is staffed to answer your questions regarding products found on our website. Our store can be reached during our normal business hours below. All times indicated are local Arizona* time (see note below):
Monday - Friday: 10AM - 7PM
Saturday: 10AM - 6PM
Sunday: 12PM - 5PM
Order Specific Questions
For questions related to your order or for order specifics, please contact one of our internet sales specialists during the following hours:
Monday - Friday: 10AM - 5PM
*For those who are not aware, AZ does not take part in Daylight Saving Time. Therefore, when DST begins in March, Arizona is officially on Pacific Time and in November when DST ends, Arizona will be on Mountain Time.
Shipping and Handling
We ask in general that you allow 15 to 20 business days to process and deliver your order to you. Any unexpected delays will be communicated to you as soon as we learn of them. Once your order has been shipped, that information including the tracking number and carrier details will be emailed to you.
At this time, all orders are limited to shipping addresses within the 48 contiguous United States. We do not accept orders sent to AK, HI Puerto Rico, Guam or PO Boxes and military addresses (APO).
We utilize the following shipping / delivery methods:
United Parcel Service (UPS):
Many lightweight and small furniture items can be shipped through UPS. All orders shipped through UPS are shipped UPS Ground.
Greyhound Package Xpress (GPX):
Shipping with Greyhound allows us to send larger and potentially more fragile items at more economical means. These are often items that are highly prone to damage if shipped through the UPS network, but that aren’t quite large enough to be cost effectively shipped via freight.
Items are shipped to your residence, but if you are interested in saving even more money on your purchase, please contact us to find out how you can save up to 75% off shipping by picking up your order from one of these GPX locations.
Freight:
For larger items that need to be shipped by freight, we will ship them through one of several freight carriers by pallet or other measure. Freight shipments are curbside deliveries without liftgate service - the customer must thus help unload items from the back of the freight truck. As such, we recommend you have someone available to help you unload your furniture. Due to liability issues, the customer is also responsible for bringing any merchandise into their home. Furniture Creations will not approve or accept the charges for any services other than those provided.
Pickup / Will Call:
We offer limited Will Call services for local customers who wish to pick up their item. This is a free service. Furniture Creations will call you to let you know when your items have arrived from our distribution center so you may make arrangements to pick up. Maps of our location can be found by clicking here.
Local Delivery:
We can deliver your entire order anywhere in the Phoenix metropolitan area for $75, with few exceptions - please contact us for details at sales@furniturecreations.com. This does not include set up. If this service is desired, please contact us to receive a quote.
Condition / Replacement
All of our products are guaranteed new in original condition upon arrival. This warranty covers against defects unrelated to shipping / handling damage. We can provide replacements of defective or damaged parts in most cases if reported within 7 days of receiving the item.
If you are missing parts in your order, please let us know within the 7 days of the receipt date, and we will provide replacement parts for you, free of charge.
30 Day Return Policy
Furniture Creations will refund your original purchase price, less a 15% restocking fee and all original and return shipping costs, provided you make arrangements to have your merchandise returned to us within 30 days of confirmed delivery / pickup date.
You must first contact Furniture Creations at sales@furniturecreations.com to obtain an RMA case number so we may authorize the return. You are responsible for making all arrangements associated with the return of your merchandise and items must be received back at our warehouse in their original, undamaged condition. Any and all related parts and assembly instructions received must be included with the item.
Any damages or missing items that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely. Please do not forget to first obtain an RMA number prior to shipping your item back to Furniture Creations. Return instructions will also be provided at that time.
It's our easy, worry-free guarantee!
No returns are accepted after the 30-Day Return Policy period.
Payment Processing
Our website is set up to take orders using PayPal. You have the option of logging into PayPal to complete your purchase or you may simply use PayPal’s credit card processing feature which does not require that you set up an account with PayPal. In either scenario, your financial information is not provided in any way to Furniture Creations. Upon completion of your order, PayPal will provide Furniture Creations with your contact information and where your order should be sent. For further information, please see our Privacy Policy below.
You may also complete your order over the phone (877-295-3904) if so desired. Furniture Creations accepts many forms of payment for your convenience:
- Visa
- MasterCard
- Discover
- American Express
- Cashier's Checks
- Money Orders
Once your payment has been made to Furniture Creations, we begin to process your order. Processing of your order will usually take about 3-5 business days at most, which allows time for your payment to clear and your order to be requested from our distribution center.
Please be sure to provide us with correct shipping information including your contact phone number(s) so we can quickly process your order and have your item shipped out. All email communication is sent to the address you have on file with PayPal or to the email address you provide us over the phone. Please be sure to check your spam filters so that they do not accidentally block any emails coming from Furniture Creations.
Sales Tax
Sales tax of 8.1% is charged on items picked up at our Tempe, AZ location and for items delivered / shipped to any location within the state of Arizona.
Color / Appearance / Dimensions / Price Discrepancies
Although we make every effort to provide high quality images and descriptions of our products, we are not responsible for image color / appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please contact us so that we may assist you in answering any questions you may have prior to ordering. All return requests due to color / appearance variations or slight dimension variations are subject to our standard 30-Day Return Policy.
Furniture Creations is not responsible for pricing or other errors in the description of our products, and we reserve the right to cancel any orders arising from such errors.
Damage on Arrival / Unfulfilled Orders
Although every effort is made to ship your merchandise as safely as possible, we recognize items do occasionally get damaged during transport.
Our staff is well trained to offer assistance in the event of damages or other issues relating to your order. Damages, missing parts, or discrepancies must be reported within 3 business days from the date that the item was received. We assume no responsibility for any problems reported after the 3 business day period. Please report a damaged item via email.
Items Shipped Via UPS:
Packages may not be shipped with signature required, so UPS may leave the item(s) at your door if not one is present at the time of delivery. UPS will generally make three (3) delivery attempts if a signature is required and then return the item to us if not received. If this happens, you will be responsible for paying any additional shipping charges to send the item back out to you. If you do not want the item resent, we will refund your purchase price less the 15% restocking fee and all original and return shipping costs.
If you are present when the package is delivered and can plainly see damage to the item itself as a result of the condition of the box, DO NOT sign for it and inform the driver that you are refusing the item. Contact us at sales@furniturecreations.com within 3 business days from time of receipt. We will initiate the claim process with the carrier and request a replacement item for you at no cost.
If damage is found after receipt and the delivery driver is no longer present, please contact us at sales@furniturecreations.com within 3 business days providing us with details of the damage along with photos. DO NOT assemble the item. After taking any photos, please retain the item in its original package and reseal it as best as possible in the event UPS requires it to be picked up from you for inspection. If the packaging materials are no longer available or you have already assembled the item, we will not be able to make a claim or replace the item for you.
Items Shipped GPX:
Upon delivery or picking up your item at the service center, if you notice any damage, please refuse the item immediately. It is recommended if at all possible, that you inspect the contents of the package for damage and not judge the condition solely on the outside of the carton. Certain types of impact to a package have been known to cause damage to an item that is not apparent from the exterior packaging.
In the event you uncover any damage after delivery or pickup from a GPX service center, please be sure to save all packaging material. Furniture Creations will make arrangements with you to have the item shipped back to us and to have a replacement shipped back to you or issue a refund to you. In the event you uncover any damage, please contact Furniture Creations within 3 business days at sales@furniturecreations.com. Any damage claims that are made after this time will be assumed to have occurred after pickup and will not be approved, so please be sure to inspect your items promptly.
Items Shipped Freight:
We cannot stress enough the importance of inspecting your items before signing any delivery / pickup receipt. This is for your protection to ensure the items sent were received in the same condition they were sent out. Simply inspect the contents of all packages (not just the outside of the package), noting any damage on the delivery receipt. If any damage is found, please refuse only those items that were damaged. Please contact Furniture Creations within 3 business days at sales@furniturecreations.com so we can initiate a claim for you. We can then ship out a replacement to you at no charge or issue you a refund.
If concealed damage is found after you have signed for the shipment "free and clear" and can no longer refuse the pacakge with the driver, contact us at sales@furniturecreations.com providing detailed information about the damage as well as photos. After reviewing the pictures and information you send us, we can offer you a partial refund to be determined at that time if you are willing to keep the item for repair or we will let you know if replacement parts can be sent to you at no charge.
By purchasing an item from us, you acknowledge our above inspection policy and that any damages found after signing for item will be assumed to have occurred after items were picked up / delivered. You will then incur all costs for replacement of item in addition to reship charges if so desired.
Documentation:
All damages and other issues must be reported by email at sales@furniturecreations.com or fax (Fax: 480-668-0659). You may call to report damage if desired, but a written record is still required as it allows us time to respond to you once we have evaluated the situation and have had a chance to find out more information from the specific carrier that handled the shipment. In addition, photo proof is required for any concealed damages that were not specified to the shipper upon receipt of the item. In the event concealed damage is discovered, please contact us in like manner and we may be able to just replace the part(s) for you or provide a partial refund.
Lost / Missing Shipment
In the event that your item has not arrived within a reasonable amount of time once it has been shipped to you according to standard transit times, we will initiate a claim with the shipping carrier. This will start a trace on the package – this will require an additional few days to be sure that the item is definitely lost. Once this time has passed and you still have not received the item, you then have the option of having a replacement shipped or receiving a refund.
Cancellations
All items can be cancelled prior to shipping out. If an order has shipped already, and a tracking # has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy.
If you need to cancel an order, please contact us promptly by email. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped.
Privacy Policy
Furniture Creations is committed to protecting your privacy and security. Please take a moment to read more about Furniture Creations privacy policy here.
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